Education Rights Service Volunteer (Tribunal Support) Wales

• Calling and emailing parents and carers of autistic children and young people who have contacted the education rights service’s tribunal support line.
• Offering accurate and up-to-date information and advice on education legislation, regulations, case law and guidance relating to the Special Educational Needs Tribunal Wales.
• Helping parents and young autistic people get appropriate education provision and providing information on relevant issues.
• Carrying out case work which may include gathering, reading and analysing documents and carrying out research.
• Helping parents to deal with correspondence from the tribunal and to prepare for their tribunal.
• Handling telephone and email enquiries efficiently and appropriately.
• Promptly recording details of interactions on the service’s database.
• Dealing appropriately with confidential information and documentation in line with the service’s policies.
• Making sure that telephone enquiries are dealt with efficiently and appropriately.

Training

To be able to help parents, volunteers need to have sufficient knowledge of the relevant education law.  All volunteers must complete a modular distance learning course, spread over approximately 8-10 weeks and involving about 20 hours work in total.

If the modules are completed successfully, we ask all volunteers to take part in a training weekend to consolidate the distance learning.

Support provided by your Education Rights Service Co-ordinator will be ongoing.