Microsoft Outages: Our Update to Members

Microsoft is currently facing a global outage making services inaccessible.

It has been highlighted that services are showing 'early signs of stabilisation', and there was no signs of the outage being a 'cyber-security incident'.

As the process of solving the issues is still ongoing, you can access live updates here: https://www.bbc.co.uk/news/live/cq5y10ge3dp3t

If you need to get in touch with any of our staff urgently, you can drop into our offices at Cyncoed and Llandaff.

If you need any request support from an advisor, you can use this temporary form: Request Support from an Advisor

If you need any wellbeing support at this time, you can access morning drop-in services at Llandaff between 9:30am-12:30am. 

Alternatively, you can also access the NHS 111 number which is a free non-emergency services in the UK providing medical advice and direct people to the appropriate healthcare services.

Mitigating Circumstances 

• Please check whether your assignment is eligible for late submission before the deadline is due, if you are considering using Mitigating Circumstances.
• For eligible assessments, students can submit their work within a five working-day late submission window - No evidence is required.
• Late submission windows can be used up to four times per year. 
• A short declaration is required, where students can state their reasons for requiring a late submission.
• Permits can be used to remove caps, and work will be graded as normal. 
• Without use of a permit, graded work will be capped (40 for Undergraduate, and 50 for Postgraduate). 
• Select the assessment that you wish to apply Mitigating Circumstances to via Moodle and follow the prompts onscreen.  
• Please see attached a link to the Mitigating Circumstances policy and procedure: AH1_05_01E.docx. 
• More information on Mitigating Circumstances (including the type of evidence to submit for a deferral) can be found here. 
• Please be advised that this could have a knock-on effect on future assignments, or an award being delayed to a future exam board.  

Moodle is still currently working, but if you are are struggling to submit any work, you can use the above information to gain a 5 days extensions, which can be used up to 4 times per year for eligible assessments.

We will continue to update you as the situation develops.